Bali19 is committed to protecting the privacy and personal data of every user. This document clearly explains how we collect, use, and safeguard your information — no hidden fine print.
Six core principles that underpin how bali19 manages user data.
All data transmitted between your device and bali19 servers is protected with 256-bit SSL encryption and TLS 1.3 protocol — the same security standard used by leading financial institutions.
Bali19 has never and will never sell, rent, or trade your personal data to any third party for marketing or commercial purposes without your explicit consent.
Bali19's KYC (Know Your Customer) process is designed to ensure the safety of all users. Identity documents submitted are stored in a protected environment and accessed only by authorised personnel.
You have full rights to access, correct, transfer, or request deletion of your personal data. All data requests are processed within 30 business days by the bali19 privacy team.
Your data is stored on servers housed in certified data centres that comply with international standards. Data is retained only for as long as required by service needs and legal obligations.
In the event of any data breach affecting your personal information, bali19 will notify you within 72 hours in line with industry best practices for data protection.
Bali19 collects several categories of personal information from users to ensure that the services provided are secure, fair, and compliant with platform requirements. The following are the types of information we collect:
Information you provide directly:
Information collected automatically:
All information collected by bali19 is used for legitimate and specific purposes only. The following are the primary purposes for which your data is used:
| Purpose of Use | Types of Data Used | Legal Basis |
|---|---|---|
| Account management & verification | Name, email, KYC documents | Contract performance |
| Financial transaction processing | Payment information, account balance | Contract performance |
| Fraud prevention & security | IP, activity logs, transaction patterns | Legitimate platform interests |
| Legal compliance & AML | Identity, transaction records | Legal obligation |
| Customer Support | Communication records, account information | Contract performance |
| Platform improvement & analytics | Logs, usage patterns | Legitimate platform interests |
| Marketing communications (with consent) | Email, phone number | User consent |
Bali19 will not use your data for any purpose beyond those stated above without first obtaining your renewed consent.
Bali19 does not sell personal user data. However, in limited and controlled situations, we may share your information with the following parties:
Bali19 uses cookies and similar tracking technologies to enhance the user experience and understand how the platform is used. The following are the types of cookies used:
You can manage cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of some parts of the bali19 platform.
Protecting your data is a priority at bali19. We implement multiple layers of technical and organisational security to ensure your information remains protected at all times:
As a bali19 user, you have the following rights regarding your personal data. All requests can be submitted via support email or bali19 live chat:
Request a copy of all personal data we hold about you in a readable format.
Request correction of any inaccurate or incomplete information in your records.
Request deletion of your data, subject to applicable legal retention obligations.
Request your data in a structured, machine-readable format for transfer to another platform.
Request a restriction on the processing of your data under certain circumstances during an investigation or dispute.
Object to the use of your data for direct marketing purposes at any time, without needing to provide a reason.
Bali19 will process all data rights requests within 30 business days from the date the request is received. In complex cases, this period may be extended with notice to you.
Bali19 services are strictly for individuals aged 18 and above. Our platform is not designed for minors and we do not knowingly collect any personal information from underage individuals.
If we discover that personal information of individuals under the age of 18 has been collected without our knowledge, we will take immediate steps to delete that information and close the relevant account.
In operating the bali19 platform, your personal data may be stored or processed on servers located outside Malaysia, including through internationally certified cloud computing services.
Bali19 ensures that all cross-border data transfers are carried out with adequate protections through:
Bali19 only retains your personal data for as long as necessary to fulfil the original purpose of collection or to comply with legal obligations. General data retention guidelines are as follows:
Upon expiry of the retention period, your data will be securely deleted or anonymised in accordance with bali19's established data disposal procedures.
Bali19 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or business operations.
Each time this Privacy Policy is updated, we will:
We encourage you to review this Privacy Policy periodically. Continued use of the bali19 platform after any amendments constitutes your acceptance of the updated privacy terms.
If you have any questions, concerns, or complaints about how bali19 handles your personal data, you can reach our privacy team through the following channels:
We take every privacy inquiry seriously and are committed to providing a thorough and satisfactory response to all bali19 users.